Request Tracker 3.8.0 web2 Theme: Arial vs. Helvetica

Jesse Vincent dropped a comment on yesterday’s post Request Tracker 3.8.0 vs. MXWest, asking for a screenshot of the difference in appearance I observed between the Helvetica and Arial fonts under Windows.

I really should have included a shot in the original post, but I was tired. Anyway, here’s a cropped zoom of the differences.

At smaller sizes, helvetica degrades a bit I think. At larger sizes, Arial starts getting a little jagged.  Below you’ll find fuller screenshots. Click through for full size.


Request Tracker 3.8.0, using "arial" in css/web2/layout.css >> body
Request Tracker 3.8.0, Arial


Request Tracker 3.8.0, Helvetica
Request Tracker 3.8.0, Helvetica

Request Tracker 3.8.0 vs. MXWest

This was an upgrade – well, no, upgrade and move (to another server) – that actually went fairly well. I was able to download the latest version, and export my “old” (RT 3.4.x) database, re-import and upgrade it.

The trick, it seemed, was to use mysqldump instead of phpMyAdmin. Oh, that and also to do increase /etc/my.cnf to increase “max_allowed_packet.” 

I’m pretty impressed with 3.8.0. There’s a lot to recommend it, not least of which is the configurable “Quick Search” which let’s me choose which statuses (statii?) I want to see. “stalled” is a big deal to me. I like being able to quickly see what’s stalled. In my world, that means “something is needed from someone external to us, and until we get it, we stalled.” Being able to see what’s there quickly lets me know who I need to start e-mail-ing or otherwise start annoying to Get Things Done.

The new web2 theme is very nice, but I did go in and change the default font from Helvetica to Arial. Much nicer presentation under Google Chrome (and IE8 and FF3, in my opinion). The Helvetica default is, I guess, a nod to the Mighty Open Sourcers using a Linux desktop, but it does not render well at all on any of my Windows machines.

If you need any help, drop me a line. Request Tracker is a deep, powerful package, capable of Mighty Transformations to Your Business.