Comments on: Request Tracker RT 3.8.1 on Fedora: /etc/aliases: mail aliases for Queues

By: hanane

hanane — Wed, 14 Jan 2009 09:48:42 +0000

Thank you,

Hanane.

By: MXWest

MXWest — Tue, 13 Jan 2009 17:34:49 +0000

Well I’m afraid I’m out of my league on that one; I’ve not installed that extension. I suggest you try the RT mailing list:
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Best, M

By: hanane

hanane — Tue, 13 Jan 2009 08:48:29 +0000

Hello,

I installed RT-Extension-CommandByMail-0.06, all the commands work except those of custom fields,i don’t undestand why. Can you help me please.

Thank you.
Hanane.

By: hanane

hanane — Mon, 12 Jan 2009 09:38:25 +0000

Hello,

Thank you very much, it really helped me to solve the problem.

Thanks.

By: Mike

Mike — Fri, 09 Jan 2009 19:12:44 +0000

I’ve sent you email under separate cover as well, Hanan. Take a look at the SMTP section on this J. Mike Rollins page: http://www.wfu.edu/~rollins/rtir.html. I suspect that it’s one of the problem listed – for example, “Everyone” must be granted the “CreateTicket” rights. Also, I know you have to be careful in Fedora using queue names with spaces in them – to cure that problem see J. Mike Rollins’ section about smrsh. Hope this helps.

By: hanane

hanane — Fri, 09 Jan 2009 11:31:39 +0000

hello,

I recently installed request tracker 3.8.1 on debian, i want that Rt accept tickets by email, so a tickets will be generated automatically when RT receive email. I found a document, it describe how integer this functionality( http://www.linux-mag.com/id/5811), but that doesn’t work.
I edited /var/log/syslog:

Jan 9 08:43:49 hanane RT: Use of uninitialized value $From in pattern match (m//) at /opt/rt3/bin/../lib/RT/Interface/Email.pm line 151. (/opt/rt3/bin/../llib/RT/Interface/Email.pm:151)
Jan 9 08:43:49 hanane RT: Use of uninitialized value $From in pattern match (m//) at /opt/rt3/bin/../lib/RT/Interface/Email.pm line 151. (/opt/rt3/bin/../llib/RT/Interface/Email.pm:151)
Jan 9 08:43:49 hanane RT: Use of uninitialized value $From in string eq at /opt/rt3/bin/../lib/RT/Interface/Email.pm line 151. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:151)
Jan 9 08:43:49 hanane RT: Couldn’t find sender’s address (/opt/rt3/bin/../lib/RT/Interface/Email/Auth/MailFrom.pm:67)
Jan 9 08:43:49 hanane RT: Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)

I don’t understand what is the problem.
please can you help me.

best regards.

Hanan5656@hotmail.com