Archive for request tracker
You are browsing the archives of request tracker.
Request Tracker RT 3.8.1 on Fedora: /etc/aliases: mail aliases for Queues
I am writing this more for future me than anything else. We’d set up our help desk (well, technically our .bash_profiles on our various servers) such that any root access would be logged to RT.
We’d originally set it up to go to our generic help desk queue, but that quickly proved annoying. First of all, [...]
Request Tracker 3.8.0 web2 Theme: Arial vs. Helvetica
Jesse Vincent dropped a comment on yesterday’s post Request Tracker 3.8.0 vs. MXWest, asking for a screenshot of the difference in appearance I observed between the Helvetica and Arial fonts under Windows.
I really should have included a shot in the original post, but I was tired. Anyway, here’s a cropped zoom of the differences.
At smaller [...]
Request Tracker 3.8.0 vs. MXWest
This was an upgrade - well, no, upgrade and move (to another server) - that actually went fairly well. I was able to download the latest version, and export my “old” (RT 3.4.x) database, re-import and upgrade it.
The trick, it seemed, was to use mysqldump instead of phpMyAdmin. Oh, that and also to do increase [...]
My Five Favorite Tools - so far today
PRODUCTIVITY …
Here are 5 tools I find indispensable on a daily basis. My work centers around them. vi aside (and that’s no small aside. “set -o vi” is the first line of my .bash_profile), here are The Big Five. I’ll deal with Firefox add-ons separately, as there are a few I find irresistible as well [...]